State Farm® Insurance Agent Jan Carpenter

"Ms.Diana was very professional and the process was very fast. She made sure she listened to all my needs and she found the best policy for me. She's very sweet and made me feel welcomed thank you so much."

"I had coverage through USAA for over ten years, but was in the market for a change. My daughter recommended Jan with State Farm. I knew of her through my nephew (Demetrius), and he always had good things to say about her, so I decided to give State Farm a try. It was much easier than I ever imagined. The staff was polite and knowledgeable. I think we're off to a good start."

"Love Timberly!! She is the best at her job. Very kind and makes sure you have the best quality service possible. I would definitely recommend this office to anyone if you want great service and to be treated with the most respect."

"Great customer service."

"I was referred to this office by some friends who've had insurance coverage with Jan's office for many years. They shared that they have been exceptionally pleased with Jan, her team, and how they do business! They go out of their way to take care of their customers. My wife and I now understand why our friends spoke so highly of this insurance office and their team members. Our dealings with them have been very pleasant and very professional. They have been extremely responsive and they do what they say they are going to do! Their level of customer service far surpasses many of their competitors and that is what we expect as new customers. We have not been disappointed and have thoroughly enjoyed working with Timberly, Haley and other members of their team. If you are looking for someone who truly appreciates your business, who will respect you, who takes the time to understand your needs and then works tirelessly to take care of you - Look No Further!!! For these reasons - we highly recommend Jan and her team for your insurance needs!"

"Absolutely the best insurance agents and staff I have ever done business with!!! Call them for all your insurance needs."

"Diana made my transition from my old insurance to Statefarm effortless! 10/10 recommend!!"

"Can't say enough nice things about how we've been treated by this office. The entire office is great although I specifically ask to talk to one agent (Timberly) as I have dealt with her from the get-go a couple years ago when we switched companies. I never feel like I'm being a pain or get the idea people are rolling their eyes at me and rushing me off the phone. Had a claim and it was the smoothest experience I could have hoped for. Would highly recommend this office and company to anyone. We have our house and car insurance bundled with them and it's less than others quoted for just insuring one (or the other). If I could give them more stars, I would...so, I'll rate them another way: Definitely an 11 out out of a scale from 1-10."

"I have been insured with State Farm through Jan's office for years! Jan and Timberly are the best and have always been so friendly and helpful!"

"We have been blessed for many years to have State Farm for all our Insurance needs. Jan, Timberly and other staff are always so helpful and go above and beyond with any question or situation we might encounter. They treat you like family."

"Me and my mother have been with State Farm for just about as long as we've been at our new house, and I can say without a doubt that both Timberly and Jan are two of the nicest, most helpful people we've had the pleasure of doing any kind of business with, especially in the insurance market. Much, MUCH friendlier and with a personal familiarity and kindness that our previous insurance provider, not naming names, just couldn't (or wouldn't) provide. I'd definitely recommend them to anyone looking for insurance in the area!"

"Ms Diana Ontiveros was very professional and fast with this process. She made sure she listened to all of my needs and found the best policy for me and my family. She was very sweet and friendly, this company makes you feel very welcomed and if you are confused about anything she most definitely made sure I understood everything regarding my policy! 10/10 definitely recommend:)"

"I had a wonderful experience today speaking with Timberly. She made me feel welcome and had me laughing the whole time; I really needed that today. I appreciated her time and her knowledge of the policies she was signing me up for. I had my insurance binders in my inbox before we even got off the phone. Highly recommend!"

"Been w/State Farm going on two yrs. They have given me the best customer service. Help me with any questions tht i have. Would recommend anyone to them."

"Unfortunately, Jan over insured my disabled, elderly mother. I called her on it and changed the policy to what she actually needed. Then, Jan had my mother's insurance canceled! The reason given was her house was unoccupied. Of course it is. I moved my moma in with me in Arkansas. We have her house for sale and under contract. I can't believe that Jan took advantage of my mother like that. Please, don't do business with her for your own sake. She does NOT care about you!"

"I have been with Jan for many years now and I would never consider any other insurance company for my home and auto insurance. Throughout the years State farm has been competitive in keeping premiums at attractive costs with coverage that is exceptional and not a bare bones policy. The team is customer oriented with focus on customer service and satisfaction. Your not just a number your a person that is addressed as a friend. I would recommend Jan Carpenter to anyone looking for excellent coverage and prices that stay consistent with no drastic and worrisome increases to jumble your budget."

"I had a horrible experience. Jan put me on auto pay that l did not sign up for when it was time for me to renew my insurance. I will not be renewing with her."

"Jan is always there to help in every way she can. If she isn’t available her amazing team is there to help. They do everything they can to make sure you have the best experience possible. They are friendly and helpful. I appreciate Jan and her whole team for always taking care of all of my insurance needs over the years."

"Jan has to be one of the best insurance agents I have ever had. She is always there when you need her. But when she isn’t she has a phenomenal team of employees always willing to help out and make sure you get the same service. I couldn’t be happier thank you Jan and your wonderful team."

"If you want an agent who’s staff can be used as a verbal punching bag, she’s the best."

"Timberly is amazing and is always kind and helpful. She has assisted me with all my insurance needs along the way. I 100% recommend 👍🏽"

"She's the best. She puts her customers first. Very helpful 👌"

"Jan is tha man!!"

"Timberly Weber Trost, Insurance Account Representative is truly a blessing to me and my family.🙏🏽🫶"

"I would give 0 stars if I could, but it's not possible. Over the years I had this agent, I received not one service. I did not receive insurance cards. When I had to remove a vehicle and add another but had moved (this was the last opportunity for this agent to be useful), as soon as the office heard that I wanted to move agents, they put it into the system to be moved without offering to take the car I no longer owned off and put the truck on first, leaving me with an uninsured truck for 48 hours and still paying for a car I no longer had. The same can be said for the house I had insured under them. When I put in a claim, they did not offer to help, it all fell to the central people. When I called to ask for references to contractors, they knew no one. When I called multiple times asking for any assistance whatsoever, they gave me a contractor who did not return phone calls. Finally, instead of offering any assistance, they showed up around my house looking for a way to deny insurance all the while knowing I'm trying to take care of real issues that they did not do anything about whatsoever. I cannot recommend this agent and I'm not sure I can recommend State Farm. ------------ Edit: I see the response. Now, anyone at central can see that this is the email I have registered in the system. There are probably very few people with the actions on the system to the account described above. Jan Carpenter's response was that she couldn't see me in the system. Either this is absolutely dishonest, or she's sidestepping, knowing that moving me to a different agent simply takes me off her visibility (still dishonest). Either way, everyone note what just happened here. Further detail: If your only action during years of being an agent for a customer is sending emails with card pictures, a programmer can replace you with a few minutes of work for all time. If that's the only thing you do, then maybe you can print those cards and mail them so the customer doesn't have to rely on an internet connection or go do your job for you and print it out. If you can't develop actions to alleviate common problems with houses in Alabama (piping under concrete built in during construction that is very hard to maintain), then what are you doing? If your central system as an insurance company makes an account inaccessible for 48 hours simply by moving it from one agent to another, that's a bad system."