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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Linda Carter

November 9, 2023

5  out of  5 rating by Linda Carter
"She's the best. She puts her customers first. Very helpful 👌"
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William D

November 6, 2023

5  out of  5 rating by William D
"Jan is tha man!!"
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Pamela Poole

October 24, 2023

5  out of  5 rating by Pamela Poole
"Timberly Weber Trost, Insurance Account Representative is truly a blessing to me and my family.🙏🏽🫶"
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Diginess Unknown

September 29, 2023

1  out of  5 rating by Diginess Unknown
"I would give 0 stars if I could, but it's not possible. Over the years I had this agent, I received not one service. I did not receive insurance cards. When I had to remove a vehicle and add another but had moved (this was the last opportunity for this agent to be useful), as soon as the office heard that I wanted to move agents, they put it into the system to be moved without offering to take the car I no longer owned off and put the truck on first, leaving me with an uninsured truck for 48 hours and still paying for a car I no longer had. The same can be said for the house I had insured under them. When I put in a claim, they did not offer to help, it all fell to the central people. When I called to ask for references to contractors, they knew no one. When I called multiple times asking for any assistance whatsoever, they gave me a contractor who did not return phone calls. Finally, instead of offering any assistance, they showed up around my house looking for a way to deny insurance all the while knowing I'm trying to take care of real issues that they did not do anything about whatsoever. I cannot recommend this agent and I'm not sure I can recommend State Farm. ------------ Edit: I see the response. Now, anyone at central can see that this is the email I have registered in the system. There are probably very few people with the actions on the system to the account described above. Jan Carpenter's response was that she couldn't see me in the system. Either this is absolutely dishonest, or she's sidestepping, knowing that moving me to a different agent simply takes me off her visibility (still dishonest). Either way, everyone note what just happened here. Further detail: If your only action during years of being an agent for a customer is sending emails with card pictures, a programmer can replace you with a few minutes of work for all time. If that's the only thing you do, then maybe you can print those cards and mail them so the customer doesn't have to rely on an internet connection or go do your job for you and print it out. If you can't develop actions to alleviate common problems with houses in Alabama (piping under concrete built in during construction that is very hard to maintain), then what are you doing? If your central system as an insurance company makes an account inaccessible for 48 hours simply by moving it from one agent to another, that's a bad system."
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Brenda S Poole

September 5, 2023

5  out of  5 rating by Brenda S Poole
"I called State Farm and spoke with Rae. She was very polite and very knowledgeable about what I was inquiring about. I went by there today, and everything was done. Hassle free. Also, the rates are exactly what I was looking for."
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mitch mcguire

July 20, 2023

5  out of  5 rating by mitch mcguire
"Ms. Carpenter and her staff are great to work with and provide excellent service. I would highly recommend her for all insurance related matters."
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Ted Kenny

July 19, 2023

5  out of  5 rating by Ted Kenny
"Great communication and rates! Fully recommend. Timberly was great to deal with and made swapping companies easy and worth it!"
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Debra James

February 16, 2022

5  out of  5 rating by Debra James
"Thank you State Farm. Many Blessings and thank you to Mrs Timberly Webber Spellman our wonderful Insurance Account Representative, who is extraordinary. We appreciate your professionalism, knowledge and wisdom along with the guidance you were willing and able to share with us about Insurance here in Montgomery Alabama. We will continue to work with you on personal Insurance for our family needs as well. You are thorough in your profession and your sweet kind personality is an added bonus. You are a great asset to State Farm and I am thankful you are here for us."
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Jenn V

November 15, 2021

5  out of  5 rating by Jenn V
"I absolutely love Jan. I switched over to her from a different State Farm agent and I am so glad that I did. As a business owner I appreciate that she values my time and is efficient. She knows what all I juggle and she handles all the COI requests from customers in a very timely manner and they are always correct. She takes my calls, replies to my emails, and is always friendly and helpful. I highly recommend her for personal and business policies."
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Sarah Hill

August 20, 2021

5  out of  5 rating by Sarah Hill
"Jan and Timberly go above and beyond. They have handled merging my policies with my new husband's policy, while answering all of our questions. Claims are handled quickly and painlessly. We cannot be happier with the service we receive!"
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Mark Nickelson

September 3, 2020

5  out of  5 rating by Mark Nickelson
"Very gracious personal."
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Sarah Devine

August 19, 2020

5  out of  5 rating by Sarah Devine
"Timberly made switching insurances from another state a BREEZE. She made what I thought would be a miserable experience a laugh filled friendly conversation. She walked me through all the types of coverage and discounts and how they varied from my home state. I am a very picky person and have high expectations for customer service and they blew me out of the water. took 40 mins and it felt like 10 mins"
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zandra glenn

May 30, 2020

5  out of  5 rating by zandra glenn
"Love Timberly"
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David Rice

February 17, 2020

5  out of  5 rating by David Rice
"Awesome insurance agent"
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Stephanie Smith

December 13, 2019

5  out of  5 rating by Stephanie Smith
"Everyone in the office is very friendly and efficient."
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Michele Mcleod

December 1, 2019

5  out of  5 rating by Michele Mcleod
"Great customer service"
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Stephanie Shields

October 17, 2019

5  out of  5 rating by Stephanie Shields
"Very Professional. Will help you through the very end.. Great People Skills."
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Bo Brabham

September 25, 2019

5  out of  5 rating by Bo Brabham
"Very professional and very competitive pricing."
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Denorris Walker

August 22, 2019

5  out of  5 rating by Denorris Walker
"The place to have insurance"
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Sean Sharpton

August 30, 2018

5  out of  5 rating by Sean Sharpton
"Jan is simply the best agent you could possibly work with. She is friendly, knowledgeable and always works for the best interests of her clients. She is also very responsive, so questions get answered almost immediately."