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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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sherylisa james

January 30, 2025

5  out of  5
rating by sherylisa james
"Ms Diana Ontiveros was very professional and fast with this process. She made sure she listened to all of my needs and found the best policy for me and my family. She was very sweet and friendly, this company makes you feel very welcomed and if you are confused about anything she most definitely made sure I understood everything regarding my policy! 10/10 definitely recommend:)"
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Stormy Epley

January 29, 2025

5  out of  5
rating by Stormy Epley
"I had a wonderful experience today speaking with Timberly. She made me feel welcome and had me laughing the whole time; I really needed that today. I appreciated her time and her knowledge of the policies she was signing me up for. I had my insurance binders in my inbox before we even got off the phone. Highly recommend!"
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Tewanda Freeman

January 28, 2025

5  out of  5
rating by Tewanda Freeman
"Been w/State Farm going on two yrs. They have given me the best customer service. Help me with any questions tht i have. Would recommend anyone to them."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Leah Smith

January 21, 2025

1  out of  5
rating by Leah Smith
"Unfortunately, Jan over insured my disabled, elderly mother. I called her on it and changed the policy to what she actually needed. Then, Jan had my mother's insurance canceled! The reason given was her house was unoccupied. Of course it is. I moved my moma in with me in Arkansas. We have her house for sale and under contract. I can't believe that Jan took advantage of my mother like that. Please, don't do business with her for your own sake. She does NOT care about you!"
We responded:
"I am sorry you feel I didn't meet your mother's expectations and State Farm canceled her policy. Please call me to discuss it."
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Clinton

December 27, 2024

4  out of  5
rating by Clinton
"I have been with Jan for many years now and I would never consider any other insurance company for my home and auto insurance. Throughout the years State farm has been competitive in keeping premiums at attractive costs with coverage that is exceptional and not a bare bones policy. The team is customer oriented with focus on customer service and satisfaction. Your not just a number your a person that is addressed as a friend. I would recommend Jan Carpenter to anyone looking for excellent coverage and prices that stay consistent with no drastic and worrisome increases to jumble your budget."
We responded:
"We appreciate you taking the time to leave a review! Your feedback is important to us, and we’re glad we could meet your insurance expectations. If you have any further suggestions, we’re all ears!"
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Raquel Barnes

August 26, 2024

1  out of  5
rating by Raquel Barnes
"I had a horrible experience. Jan put me on auto pay that l did not sign up for when it was time for me to renew my insurance. I will not be renewing with her."
We responded:
"Raquel, I am not sure how that occurred because we must receive your consent before doing so. I am truly sorry I didnt meet your expectations. "
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Karen C

August 19, 2024

5  out of  5
rating by Karen C
"Jan is always there to help in every way she can. If she isn’t available her amazing team is there to help. They do everything they can to make sure you have the best experience possible. They are friendly and helpful. I appreciate Jan and her whole team for always taking care of all of my insurance needs over the years."
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Chris Trost

August 7, 2024

5  out of  5
rating by Chris Trost
"Jan has to be one of the best insurance agents I have ever had. She is always there when you need her. But when she isn’t she has a phenomenal team of employees always willing to help out and make sure you get the same service. I couldn’t be happier thank you Jan and your wonderful team."
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Zella Rae

July 12, 2024

1  out of  5
rating by Zella Rae
"If you want an agent who’s staff can be used as a verbal punching bag, she’s the best."
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Shannon Cromlin

June 11, 2024

5  out of  5
rating by Shannon Cromlin
"Timberly is amazing and is always kind and helpful. She has assisted me with all my insurance needs along the way. I 100% recommend 👍🏽"
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Linda Carter

November 9, 2023

5  out of  5
rating by Linda Carter
"She's the best. She puts her customers first. Very helpful 👌"
We responded:
"Thank you Miss Linda."
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William D

November 6, 2023

5  out of  5
rating by William D
"Jan is tha man!!"
We responded:
"Thank you for your kind words and the opportunity to earn your business!!"
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Pamela Poole

October 24, 2023

5  out of  5
rating by Pamela Poole
"Timberly Weber Trost, Insurance Account Representative is truly a blessing to me and my family.🙏🏽🫶"
We responded:
"Thank you Miss Pamela. I appreciate you and yes Timberly is a great asset to me and State Farm."
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Diginess Unknown

September 29, 2023

1  out of  5
rating by Diginess Unknown
"I would give 0 stars if I could, but it's not possible. Over the years I had this agent, I received not one service. I did not receive insurance cards. When I had to remove a vehicle and add another but had moved (this was the last opportunity for this agent to be useful), as soon as the office heard that I wanted to move agents, they put it into the system to be moved without offering to take the car I no longer owned off and put the truck on first, leaving me with an uninsured truck for 48 hours and still paying for a car I no longer had. The same can be said for the house I had insured under them. When I put in a claim, they did not offer to help, it all fell to the central people. When I called to ask for references to contractors, they knew no one. When I called multiple times asking for any assistance whatsoever, they gave me a contractor who did not return phone calls. Finally, instead of offering any assistance, they showed up around my house looking for a way to deny insurance all the while knowing I'm trying to take care of real issues that they did not do anything about whatsoever. I cannot recommend this agent and I'm not sure I can recommend State Farm. ------------ Edit: I see the response. Now, anyone at central can see that this is the email I have registered in the system. There are probably very few people with the actions on the system to the account described above. Jan Carpenter's response was that she couldn't see me in the system. Either this is absolutely dishonest, or she's sidestepping, knowing that moving me to a different agent simply takes me off her visibility (still dishonest). Either way, everyone note what just happened here. Further detail: If your only action during years of being an agent for a customer is sending emails with card pictures, a programmer can replace you with a few minutes of work for all time. If that's the only thing you do, then maybe you can print those cards and mail them so the customer doesn't have to rely on an internet connection or go do your job for you and print it out. If you can't develop actions to alleviate common problems with houses in Alabama (piping under concrete built in during construction that is very hard to maintain), then what are you doing? If your central system as an insurance company makes an account inaccessible for 48 hours simply by moving it from one agent to another, that's a bad system."
We responded:
"Hey, I am unable to find you in our system. Please give our office a call to discuss."
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Brenda S Poole

September 5, 2023

5  out of  5
rating by Brenda S Poole
"I called State Farm and spoke with Rae. She was very polite and very knowledgeable about what I was inquiring about. I went by there today, and everything was done. Hassle free. Also, the rates are exactly what I was looking for."
We responded:
"Thank you for allowing us to earn your business. We appreciate you."
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mitch mcguire

July 20, 2023

5  out of  5
rating by mitch mcguire
"Ms. Carpenter and her staff are great to work with and provide excellent service. I would highly recommend her for all insurance related matters."
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Ted Kenny

July 19, 2023

5  out of  5
rating by Ted Kenny
"Great communication and rates! Fully recommend. Timberly was great to deal with and made swapping companies easy and worth it!"
We responded:
"Thank you for the kind words. We appreciate your business "
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Debra James

February 16, 2022

5  out of  5
rating by Debra James
"Thank you State Farm. Many Blessings and thank you to Mrs Timberly Webber Spellman our wonderful Insurance Account Representative, who is extraordinary. We appreciate your professionalism, knowledge and wisdom along with the guidance you were willing and able to share with us about Insurance here in Montgomery Alabama. We will continue to work with you on personal Insurance for our family needs as well. You are thorough in your profession and your sweet kind personality is an added bonus. You are a great asset to State Farm and I am thankful you are here for us."
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Jenn V

November 15, 2021

5  out of  5
rating by Jenn V
"I absolutely love Jan. I switched over to her from a different State Farm agent and I am so glad that I did. As a business owner I appreciate that she values my time and is efficient. She knows what all I juggle and she handles all the COI requests from customers in a very timely manner and they are always correct. She takes my calls, replies to my emails, and is always friendly and helpful. I highly recommend her for personal and business policies."
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Sarah Hill

August 20, 2021

5  out of  5
rating by Sarah Hill
"Jan and Timberly go above and beyond. They have handled merging my policies with my new husband's policy, while answering all of our questions. Claims are handled quickly and painlessly. We cannot be happier with the service we receive!"
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Mark Nickelson

September 3, 2020

5  out of  5
rating by Mark Nickelson
"Very gracious personal."
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zandra glenn

May 30, 2020

5  out of  5
rating by zandra glenn
"Love Timberly"
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David Rice

February 17, 2020

5  out of  5
rating by David Rice
"Awesome insurance agent"
We responded:
"Thank you. I appreciate your business."
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Stephanie Smith

December 13, 2019

5  out of  5
rating by Stephanie Smith
"Everyone in the office is very friendly and efficient."
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Michele Mcleod

December 1, 2019

5  out of  5
rating by Michele Mcleod
"Great customer service"